Effective Date: June 15, 2026
Practice Name: Creative Space Online Counseling and Coaching, LLC DBA CSO Counseling
Website: https://csocounseling.com
Contact: bmaulding@csocounseling.hush.com
CSO Counseling respects your privacy and is committed to protecting the personal information you share with us through this website. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a contact form, request services, sign up for updates, or otherwise communicate with us online.
This Privacy Policy applies to information collected through our website. It does not replace our HIPAA Notice of Privacy Practices, informed consent documents, telehealth consent, financial policies, or any other clinical paperwork provided to clients.
This website is not intended for crisis communication, emergency mental health care, or urgent clinical needs.
If you are experiencing a medical or mental health emergency, call 911, go to the nearest emergency room, or contact a crisis hotline. If you are experiencing a suicidal, homicidal, or safety-related crisis, do not use this website or email to request immediate assistance.
Submitting a contact form, voicemail, email, or online inquiry does not create a therapist-client relationship and may not be reviewed immediately.
We may collect information that you voluntarily provide through this website, including:
We may also automatically collect limited technical information when you visit the website, such as:
Although we take privacy seriously, website contact forms and standard email may not be fully secure. Please do not submit highly sensitive clinical information through website forms, including detailed trauma history, diagnosis information, medication information, court-related information, family conflict details, or other private health information unless you are using a secure client portal or have been specifically instructed to do so.
If you become a client, clinical information will be handled according to applicable professional, ethical, HIPAA, and Illinois confidentiality requirements.
We may use information collected through this website to:
We do not sell personal information.
Use of this website does not create a therapist-client relationship. A therapist-client relationship is established only after appropriate intake procedures are completed, required consent forms are signed, and the practice confirms acceptance of you as a client.
Information submitted through this website may be reviewed for administrative purposes but should not be considered clinical treatment, consultation, diagnosis, crisis support, or therapeutic advice.
If you become a client of [Insert Practice Name], certain information we collect, create, receive, or maintain about your care may be considered protected health information under HIPAA or confidential mental health information under Illinois law.
Our use and disclosure of protected health information is governed by our HIPAA Notice of Privacy Practices, applicable federal law, Illinois law, and professional ethical standards.
This website Privacy Policy applies primarily to website use and general online interactions. For client privacy rights regarding health records, treatment information, disclosures, authorizations, record access, amendments, restrictions, and complaints, please review our HIPAA Notice of Privacy Practices.
You may request a copy of our Notice of Privacy Practices by contacting us at:
bmaulding@csocounseling.hush.com
For therapy clients in Illinois, mental health records and communications are subject to heightened confidentiality protections under Illinois law. We do not disclose client records or therapy communications except as allowed or required by law, with written authorization, or as otherwise explained in our clinical consent forms and Notice of Privacy Practices.
Exceptions may include, but are not limited to, situations involving risk of harm, abuse or neglect reporting, court orders, collection of fees, professional consultation, health care operations, insurance billing, or other legally permitted disclosures.
By submitting information through this website, you understand that we may respond using the contact information you provide. Communication methods may include phone, voicemail, email, text message, secure client portal, or other practice-approved communication systems.
Standard email and text messaging may not be fully secure. Please notify us if you prefer not to be contacted by certain methods.
We encourage clients and prospective clients to use secure communication methods whenever possible, especially when discussing clinical information.
Our website may link to third-party scheduling platforms, client portals, electronic health record systems, payment processors, telehealth platforms, newsletter platforms, or form services. These third-party systems may collect and process information according to their own privacy policies and security practices.
We make reasonable efforts to use reputable service providers. When required, we use business associate agreements or similar contractual protections for vendors who handle protected health information on our behalf.
Please review the privacy policies of any third-party platforms you use.
If online payment is available through our website or a linked platform, payment information may be processed by a third-party payment processor. We do not intentionally store complete credit card numbers on our website.
Payment processors may collect billing information, card information, transaction details, and related data according to their own privacy policies and security practices.
Our website may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use the site, improve performance, measure marketing effectiveness, and enhance user experience.
These tools may collect information such as browser type, device type, IP address, pages visited, time on site, and general location information.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.
We may use online advertising tools, such as Google Ads, Meta/Facebook Ads, or similar platforms. These tools may use cookies, pixels, or aggregated data to show relevant ads, measure ad performance, or understand website traffic.
We do not use advertising tools to intentionally collect, disclose, or target sensitive clinical information. We do not sell therapy-related information to advertisers.
You may be able to control certain advertising preferences through your browser settings, device settings, or the privacy tools offered by advertising platforms.
If you sign up for a newsletter, resource, event update, or mailing list, we may use your email address to send the requested information and related updates.
You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.
Please do not use newsletter forms to submit clinical or emergency information.
This website is intended for adults and, where applicable, parents or legal guardians seeking information about services.
We do not knowingly collect personal information from children through this website without appropriate parent or guardian involvement. If you believe a child has submitted information through this website without appropriate consent, please contact us so we can review and delete the information as appropriate.
We use reasonable administrative, technical, and physical safeguards to protect personal information. These may include secure platforms, limited access, password protection, encryption where appropriate, staff training, confidentiality policies, and vendor safeguards.
However, no website, email system, or electronic transmission is completely secure. We cannot guarantee absolute security of information submitted online.
We retain website inquiries and administrative communications only as long as reasonably necessary for business, legal, ethical, security, and recordkeeping purposes.
If you become a client, clinical records are retained according to applicable legal, ethical, and professional requirements.
We may share information in limited circumstances, including:
We do not sell personal information.
Our website may contain links to third-party websites, articles, resources, directories, social media pages, scheduling platforms, payment processors, or client portals.
We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. Visiting third-party websites is at your own discretion.
If you interact with us on social media, please understand that social media platforms are not confidential or secure. Comments, likes, follows, tags, reviews, or direct messages may be visible to others depending on your privacy settings and the platform’s policies.
To protect your privacy, please do not post clinical information, therapy-related details, or emergency concerns on social media.
We do not provide therapy through social media.
Because therapy services involve confidentiality and professional boundaries, we do not solicit public testimonials from active clients. If you choose to post a public review, you understand that doing so may reveal information about your relationship with the practice.
We will not confirm or deny whether someone is or has been a client in response to public reviews.
You may contact us to:
Requests involving clinical records or protected health information will be handled according to HIPAA, Illinois law, and our Notice of Privacy Practices.
If we become aware of a data security incident affecting personal information or protected health information, we will evaluate the incident and provide notice as required by applicable federal and Illinois law.
We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised effective date.
Your continued use of the website after updates are posted means you acknowledge the revised Privacy Policy.
If you have questions about this Privacy Policy, our website privacy practices, or how your information is handled, please contact:
Creative Space Online Counseling and Coaching, LLC
Email: bmaulding@csocounseling.hush.com
Website: https://csocounseling.com
For questions about your rights regarding protected health information, please request our HIPAA Notice of Privacy Practices.
