Effective Date: June 15, 2026
Practice Name: Creative Space Online Counseling and Coaching, LLC DBA CSO Counseling
Website: https://csocounseling.com
Welcome to the website of CSO Counseling. By accessing or using this website, you agree to the following Terms & Conditions. If you do not agree with these terms, please do not use this website.
These Terms & Conditions apply to use of this website and related online content. They do not replace clinical informed consent forms, HIPAA notices, telehealth consent forms, financial agreements, group agreements, supervision agreements, coaching agreements, or other service-specific documents.
This website is provided for general informational, educational, and administrative purposes. The information on this website is not intended to be a substitute for professional mental health care, medical care, legal advice, emergency support, diagnosis, or treatment.
Use of this website does not create a therapist-client relationship, supervisor-supervisee relationship, consultant-client relationship, coach-client relationship, or any other professional relationship with [Insert Practice Name] or any of its clinicians, contractors, employees, or representatives.
A therapist-client relationship is created only after all required intake forms, informed consent documents, privacy notices, and practice policies are completed and the practice confirms acceptance of you as a client.
This website is not intended for emergency communication or crisis support.
If you are experiencing a medical emergency, mental health emergency, suicidal thoughts, homicidal thoughts, danger of harm to yourself or others, abuse, neglect, domestic violence crisis, or any urgent safety concern, do not use this website, email, or contact forms to request help.
Call 911, go to the nearest emergency room, contact your local emergency services, or call/text 988 for the Suicide & Crisis Lifeline in the United States.
Messages submitted through this website may not be reviewed immediately.
The content on this website may include information about therapy, trauma, anxiety, EMDR, somatic work, hypnotherapy, holistic therapy, groups, workshops, consultation, supervision, or related topics.
This content is for general educational purposes only. It is not clinical advice and should not be relied upon as a diagnosis, treatment plan, therapeutic intervention, safety plan, legal strategy, or substitute for working with a licensed professional.
You should consult directly with a qualified professional regarding your specific needs.
[Insert Practice Name] is based in Illinois. Clinical services are provided only where the clinician is legally authorized to practice.
If you are located outside Illinois, services may be limited depending on state licensing laws, telehealth rules, temporary practice permissions, and other legal or ethical requirements.
Submitting an inquiry does not guarantee that services can be provided in your state or jurisdiction.
If you become a therapy client, your protected health information and mental health records may be governed by HIPAA, Illinois confidentiality laws, professional ethics, and our clinical privacy policies.
Website use is governed by our Website Privacy Policy. Client health information is governed by our HIPAA Notice of Privacy Practices and clinical consent documents.
Please do not submit sensitive clinical information, trauma details, medical information, legal information, court-related information, or emergency information through website forms, email, social media, or other non-secure methods unless directed to do so through a secure platform.
You may be able to contact us through forms, email links, phone numbers, scheduling links, newsletter forms, or other online tools.
By submitting information through this website, you understand that:
For current clients, communication expectations, response times, emergency procedures, and permitted methods of contact are governed by the practice’s clinical consent forms and communication policies.
This website may include links to online scheduling systems or client portals.
Requesting or scheduling an appointment online does not guarantee that services will be provided. Appointments may be subject to clinician availability, appropriateness of services, licensure limitations, insurance verification, payment arrangements, completion of intake documents, and practice approval.
We reserve the right to decline, cancel, or reschedule appointments when clinically, legally, ethically, or administratively appropriate.
Fees for therapy, consultation, supervision, coaching, groups, events, courses, workshops, or other services may be listed on this website or provided separately.
Payment terms, cancellation policies, late fees, no-show fees, refund policies, insurance policies, and billing practices may vary depending on the service.
For therapy clients, financial policies are governed by the practice’s clinical intake paperwork and financial agreement.
For non-clinical services, including workshops, courses, consultation, coaching, spiritual services, trainings, CEU events, or digital products, payment and refund terms may be provided at checkout or in a separate agreement.
Unless otherwise stated in writing, payments for digital products, recorded courses, downloadable materials, missed appointments, missed groups, and completed services may be non-refundable.
Any insurance-related information on this website is for general informational purposes only and may change at any time.
We do not guarantee insurance coverage, reimbursement, network status, benefit eligibility, claims approval, or payment by an insurance company. Clients are responsible for understanding their own benefits, deductibles, copays, coinsurance, authorizations, medical necessity requirements, and coverage limitations.
If insurance denies payment, the client may be responsible for fees as outlined in the practice’s financial agreement.
This website may advertise groups, workshops, retreats, online courses, CEU trainings, educational programs, coaching programs, or other events.
Participation in a group, workshop, event, or course does not necessarily create a therapist-client relationship unless specifically stated in writing and accompanied by appropriate clinical consent forms.
Some offerings may be educational, coaching-based, spiritual, wellness-based, or experiential rather than psychotherapy. The nature of each service will be described in the relevant registration materials or service agreement.
Participants are responsible for determining whether an offering is appropriate for their personal, clinical, professional, or spiritual needs.
We reserve the right to refuse registration, remove a participant, cancel an event, modify content, change dates, change facilitators, or adjust the format of a program when necessary.
If this website offers continuing education, professional training, consultation, or supervision-related content, such content is for educational and professional development purposes only.
Participants are responsible for confirming whether a course, training, or event meets the requirements of their licensing board, employer, credentialing body, or professional organization.
Completion of a course does not guarantee licensure, certification, employment, legal compliance, clinical competency, board approval, or professional endorsement.
Some services described on this website may be outside the scope of psychotherapy and may include coaching, consulting, educational, intuitive, spiritual, somatic, energy-based, or holistic wellness services.
These services are not a substitute for medical care, mental health treatment, psychiatric care, legal advice, financial advice, or emergency support.
When services are not psychotherapy, they will not be billed as therapy and may not be covered by insurance.
All content on this website, including text, images, graphics, logos, worksheets, downloadable materials, blog posts, videos, audio recordings, course materials, forms, handouts, branding, designs, and other materials, is owned by or licensed to [Insert Practice Name] unless otherwise stated.
You may view and use website content for personal, non-commercial purposes only.
You may not copy, reproduce, distribute, sell, modify, publish, upload, teach, train from, create derivative works from, or use our materials for commercial purposes without written permission.
This includes using our content for your own therapy practice, coaching business, training program, website, course, social media, workbook, AI training, or paid service without authorization.
You agree not to use this website to:
We reserve the right to block, restrict, or report misuse of this website.
This website may link to third-party platforms, including scheduling systems, client portals, payment processors, telehealth platforms, newsletter services, social media sites, professional directories, articles, videos, or outside resources.
We are not responsible for the privacy practices, content, accuracy, availability, security, or policies of third-party websites or services.
Use of third-party platforms is at your own risk and may be governed by their own terms and privacy policies.
Following, liking, commenting on, messaging, tagging, or interacting with [Insert Practice Name] or its clinicians on social media does not create a therapist-client relationship.
Social media is not confidential and should not be used to share clinical information, request emergency help, discuss treatment, or communicate about private matters.
We do not provide therapy through social media.
To protect confidentiality, we will not confirm or deny whether someone is a current or former client in public online spaces.
Due to ethical and confidentiality considerations, we do not solicit testimonials from current therapy clients.
If you voluntarily post a public review, you understand that doing so may disclose your relationship with the practice. We will not respond in a way that confirms or denies that you are or were a client.
Any testimonials or reviews displayed for non-clinical services, if applicable, represent individual experiences and do not guarantee specific results.
We do not guarantee specific outcomes from therapy, coaching, consultation, groups, courses, workshops, supervision, holistic services, or educational materials.
Results vary depending on individual circumstances, participation, history, goals, clinical needs, consistency, readiness, and other factors.
Website content is provided “as is” without warranties of any kind.
To the fullest extent permitted by law, [Insert Practice Name], its owners, clinicians, employees, contractors, representatives, and affiliates are not liable for damages arising from:
Nothing in these Terms & Conditions is intended to limit rights that cannot be limited under applicable law.
You agree to hold harmless [Insert Practice Name], its owners, clinicians, employees, contractors, representatives, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of this website, violation of these Terms & Conditions, infringement of intellectual property, or violation of another person’s rights.
We strive to make this website accessible and user-friendly. If you experience difficulty accessing any part of this website, please contact us at [Insert Email] or [Insert Phone Number] so we can make reasonable efforts to assist you.
We may update this website, services, fees, content, policies, and these Terms & Conditions at any time without prior notice.
The updated Terms & Conditions will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated terms.
These Terms & Conditions are governed by the laws of the State of Illinois, without regard to conflict of law principles.
Any dispute related to this website or these Terms & Conditions shall be handled in the appropriate state or federal courts located in Illinois, unless otherwise required by law or agreed in writing.
If you have questions about these Terms & Conditions, please contact:
Creative Space Online Counseling and Coaching, LLC DBA CSO Counseling
Email: bmaulding@csocounseling.hush.com
